Privacy policy

Effective as of October 1, 2023

At Susan Metz, your privacy is our top priority. This Privacy Policy outlines the information we collect and how we use it, applicable to both your online interactions on susanmetz.co and your offline engagements through phone and email. This policy elucidates the collection, use, and sharing of your personal information when you visit our website or engage with our online courses.

Consent

This Privacy Policy applies to you, whether you’re a Visitor accessing publicly-available content or a Registered User who registers or makes purchases on our website. By visiting or registering on our website, you agree to abide by the terms of this Privacy Policy and the accompanying Terms of Use.

Information collection

We collect the following personal information from you:

  • Your Name
  • Your Email address
  • Your Billing address
  • Your Payment information
  • Other information you provide voluntarily, such as your interests in our courses or progress details

How we use your information

We use your personal information to:

  • Provide you with our products and services
  • Process your payments
  • Send you email marketing communications
  • Enhance our website and products
  • Comply with legal obligations

How we share your information

We only share and disclose your information with the following categories of third parties. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the Contact information section below. 

  • Ad Networks
  • Order Fulfillment Service Providers
  • Payment Processors
  • Sales & Marketing Tools

Email communications

Susan Metz may send you occasional emails regarding site updates, course-related information, or to gather feedback. You can opt-out of marketing emails through the unsubscribe link in each email.

Log files

We utilize log files for standard analytics, including IP addresses, browser type, and timestamps. This data is anonymized and used for site analysis.

Cookies and web beacons

We use cookies and tracking technologies to enhance website performance. You can disable cookies in your browser, but this may affect certain features. For more information, view our Cookie Policy.

Data sharing and retention

We do not sell customer lists. Data may be shared with trusted partners for statistical analysis or customer support. We retain your personal information for the necessary period after account closure for reactivation or dispute resolution.

Your rights

You have the following rights over your personal information:

  • Access
  • Correction
  • Deletion
  • Processing restriction
  • Objection to processing
  • Data portability To exercise these rights, contact us at [email protected].

General Data Protection Regulation (GDPR)

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

  • We will retain any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) we decide that the value in retaining the data is outweighed by the costs of retaining it.
  • You have the right to request access to your data that we store and the rights to either rectify or erase your personal data.
  • You have the right to seek restrictions on the processing of your data.
  • You have the right to object to the processing of your data and the right to the portability of your data.
  • To the extent that you provided consent to our processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
  • You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation. We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

Changes to this statement

We may update this privacy policy. Any changes will be posted on our website.

Contact information

Susan Metz
222 Central Park Ave, Ste E – 554, Pinehurst
NC 28374, USA
Email: [email protected]